Returns & Exchange 2018-11-20T12:45:47+01:00

Returns & Exchanges

Please Note: The terms and conditions below apply solely to individuals purchasing goods for their own use. If you are buying goods for your business, salon or for the purpose to apply them to another individual in the course of your work, it is a business to business transaction and as such is exempt from the Distance Selling regulations.

Terms and Conditions apply to our online service only. For our Trade terms and conditions please email [email protected] stating the subject as Trade Terms and Conditions. Please ensure that all goods are in saleable condition and the hair products have not been used or handled, example; brushed, worn, labels removed etc. for health and hygiene reasons.

We do not recommend colouring or silver shampoo any human hair product as they have all been through a harsh chemical process. If you do decide to go ahead and colour the hair, all guarantees are voided and we will not accept hair back to be tested if you think that the hair is faulty as you have made a change to the original condition of the product. We will refuse to test hair that has been coloured.

For Express UK deliveries all orders must be placed at 2pm on the Cut-off date.

Colour Matching Service

Whilst we endeavour to give the best advice over the phone and via email, the company will not be held responsible for any disparity in colour matching.

Gift Vouchers

Converting to cash is not allowed. Gift Vouchers can be redeemed to credit the balance to pay for your order at Tantrumhairextensions.com

Gift Vouchers will be valid for 12 months from the date of purchase.

Order Cancellation: Pre-Shipment

If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone or via email. Cancellations made via email will be timed at time of reading, not sending or receipt. You will be charged a penalty for your payment method. If the order has been shipped, then the Post-Shipment cancellation will apply.

Order Cancellation: Post-Shipment

You may cancel your order up to 14 days from receipt of your purchase. All goods must be returned in an unopened and unused state for refund. Please see our Returns Policy for more information.

Returns Policy – Cancellation of Order

All goods purchased from Tantrum online may be returned for an exchange within 14 days from receipt of delivery. When sending the parcel back to us, please ensure that you place a copy of the original invoice inside the return package and post to-

Tantrum Hair Extensions
9 Friary Street
Guildford
GU1 4EH

Please note: Important Information:

You must take care of our goods whilst they are in your possession and at any item, returns must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned still attached to the original card (Clip-in & Wefts). If you have removed it from the card we are unable to re-sell the item as new.

That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you get Proof of Postage or use Royal Mail’s “Recorded Signed” service. You may like to opt for Royal Mail’s “Special Delivery” service if a valuable item.

For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

We try to make refunds within one week of receipt back to us though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original parcel is returned to Tantrum. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

Sometimes and especially if goods are purchased in advance for a present or delivered whilst on holiday, aforementioned 14 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis:


Returns Policy – Faulty Goods

If hair extensions appear faulty due to quality issues, the fault must be reported to us within a maximum of 30 days of the receipt date; this is due to human hair being a consumable item during wear.

Please note, all returns must have a fully completed Faulty Hair Returns Form. Any goods received without the appropriate paperwork will not be processed until the correct paperwork is received. Failure to provide the completed paperwork within 30 days will result in the goods being destroyed.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 30 calendar days from their receipt back to us.

All returns must be accompanied with The Tantrum Hair Extensions original invoice that has been emailed when placing order and posted to:

Tantrum Hair Extensions
9 Friary Street
Guildford
GU1 4EH

We will not test any hair extensions that have been coloured, tinted or chemically damaged; all hair extensions must be returned as the original product colour. We must receive the hair within 14 days of the complaint being made, this will then be examined and inspected. Goods are not considered faulty if their condition deteriorates due to poor hair management or poor application of extensions. If no fault is present, or the hair has been damaged or coloured in any way, the goods will be returned to the customer and we will not refund or replace the goods.

Tantrum will not be held responsible for any additional expenses due to faulty goods e.g. removal or re-application costs. We recommend that a qualified professional applies any professional hair extensions and that customers are to have a consultation before any permanent extensions are applied.

We aim to provide any unsuitable product exchanges within 24 hours of its arrival into our warehouse. This will then be shipped via courier which can take 3-5 days for delivery. Please note that testing of faulty hair extensions can take up to 30 days.

Please allow extra time over bank holidays for exchanges i.e. Christmas, Bank Holidays, New Year.

The goods are the responsibility of the customer until they reach Tantrum warehouse. Please ensure all items are packaged properly to avoid transit damages.

We do not guarantee the use of our hair extensions whilst on holiday/in warmer climates for various reasons, including discolouration of the hair when coming into contact with swimming pool chlorine and the hair drying out through excess heat. We strongly advise all customers using hair extensions avoid both chlorine and sea water as this can damage hair and hair colour.

Any colouring of extensions is done entirely at the customers own risk and we will not test, refund or exchange any extensions that have been coloured, dyed or tinted.

Tantrum will not be held responsible for any extensions that have been exposed to heat damage by the customer.

Synthetic products can only be heated in moderation up to 180°, synthetic hair extensions cannot be coloured or washed.

Any returned goods that we receive which are outside of this Returns Policy will be defined as “In Dispute”. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to Tantrum Hair Extensions.

All returns must be accompanied with The Tantrum Hair Extensions Return Form which can be downloaded from our website and posted to:

Tantrum Hair Extensions
9 Friary Street
Guildford
GU1 4EH

Product Images

Tantrum Hair Extensions make every effort to maintain clear descriptions and endeavour to use such “up to date” images that are representative and truly reflect the item to be purchased. However Tantrum Hair Extensions cannot be held responsible for

[a] any perception you may have in product representation and [b] the manufacturer’s obligation of a right to change product specification including colour or design at any time and without notice. It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC’s using different browsers and having different colour and screen resolution settings.

All materials contained on this web site are property of  Tantrum Hair Extensions and may not be reproduced, distributed, transmitted, displayed, published or broadcast without the prior written permission of Tantrum Hair Extensions.

Permissions you may download material from theTantrum Hair Extensions Online website for your personal, non-commercial use only. You may reprint or republish portions of text from the site but only if there is attribution to Tantrum Hair Extensions including the individual author if identified. Images displayed on this web site are the property of their respective photographers.

Images may not be used without prior permission of Tantrum Hair Extensions.

General Prior to shipping, we reserve the right to decline, reject or similarly cancel any order or part order without notice and refund any payment in full.

Many products, especially accessories can be procured from different suppliers depending on stock availability. Please note therefore that products may come in different packaging. All prices are correct at time of publication.Tantrum Hair Extensions reserve the right to change, alter or amend any price at any time without notice. Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similarly, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable. You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale. Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

All goods remain the property of Tantrum Hair Extensions until paid for in full.

(All returns must have a copy of the invoice attached with note stating reason for return and exchange if required)

Customers are responsible for postage costs for returns and no refunds on postage will be issued.

Customers responsibility to send items tracked delivery.

No refunds or exchanges until original items are returned and inspected. Please allow 2 working days.

Refunds take up to 5 working days to show on your account and will only be refunded back to the original payment method used.